Brokers
Welcome to the AmeriHealth Caritas VIP Care (HMO D-SNP) broker information center. We are dedicated to providing our brokers and agents the support they need. You can contact Broker Support for questions at 1-855-241-3647 or email amerihealthbrokersupport@amerihealthcaritas.com.
New for 2027: Introducing our new Broker E-Kit!
This convenient, all-in- one-stop resource gives brokers quick access to the tools and information they need to confidently support prospects through enrollment in our plan.
Don’t wait - Get started today! Explore the NEW Broker E-Kit (PDF) now to access key enrollment resources and help to support your clients to enroll with confidence.
The Broker E-Kit includes:
- Introduction Brochure
- Summary of Benefits
- Extra Benefits Brochure
- Enrollment Brochure
- Pre Enrollment Checklist
- Plan Ratings
- Important Plan Documents Flyer
- Nondiscrimination notice (NDN)
- Notice of availability (NOA)
Oakland County
- Permission to Contact Form (PTC) (PDF)
- Scope of Appointment Form (SOA) (PDF)
- Enrollment Form Instructions
- Online Enrollment Form
- Individual Enrollment Request Form (PDF)
- Individual Enrollment Request Form — Spanish (PDF)
- Pre-Enrollment Checklist (PDF)
- Notice of Availability (PDF)
- Non-discrimination notice (PDF)
Enrollment application
When filling out the enrollment application, make sure that the correct information is in the following sections:
- NIPR number.
- Agent broker ID — Use your insurance license number.
- Agent writing number — Use your Rep ID number.
Use the individual enrollment request form to send your enrollment applications, along with the scope of appointment confirmation form. Fax each application one at a time to 1-855-822-9400.
Macomb and Wayne County
Oakland County
- Broker E-Kit (PDF)
- Event Flyer (PDF)
- Event Postcard (PDF)
- Summary of Benefits (SB) (PDF)
- Summary of Benefits — Spanish (SB) (PDF)
- Summary of Benefits (SB) — Arabic (PDF)
- Member Handbook (PDF)
- Member Handbook — Spanish (PDF)
- SSBCI flyer (PDF)
- SSBCI Provider Attestation Form (PDF)
- OTC Benefits (PDF)
- OTC Catalog (PDF)
- OTC Catalog — Spanish (PDF)
- OTC Catalog — Arabic (PDF)
Contact
Broker support: 1-855-241-3647 or email amerihealthbrokersupport@amerihealthcaritas.com.
Call Broker Support for:
- General benefits quoting assistance.
- Supplemental provider lookup
- Medicaid eligibility confirmation
- Medicare eligibility confirmation
- Submitting sales material requests to the warehouse
- Application status
- Certain outbound attempts to agents for RFI
Additional support:
- Health plan CRM support: 1-855-241-3647
- Prospective member telesales support:
- Macomb & Wayne Counties: 1-800-468-9449 (TTY 711)
- Oakland County: 1-800-683-6116 (TTY 711)
- Enrollment forms fax: 1-855-822-9400
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