Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.

If you are an AmeriHealth Caritas VIP Care (HMO-SNP) member:

Contact us by phone, mail, or email:

  • Phone
    1-866-533-5490 (TTY/TDD 711), 8 a.m. to 8 p.m., seven days a week.
  • Fax
  • Email
    You can contact us by using our secure contact form.
  • Mail
    AmeriHealth Caritas VIP Care (HMO-SNP)
    Member Services
    P.O. Box 7139
    London, KY 40742-7139

If you are not an AmeriHealth Caritas VIP Care (HMO-SNP) member:

  • An AmeriHealth Caritas VIP Care (HMO-SNP) Customer Service representative will answer your questions. Call us toll-free at 1-855-241-3648 (TTY/TDD 711).
    • October 1 – March 30: 8a.m. - 8 p.m., seven days a week.
    • April 1 – September 30: 8:00 a.m. - 8:00 p.m.,  Monday through Friday.

If you are a broker, call C.C.C. Broker Support at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

Recursos en Español

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-533-5490 (TTY: 711).

Para informacion en Español, por favor llame al department de atencione al cliente de AmeriHealth Caritas VIP Care (HMO-SNP).

If English is not your first language, view our multi-language interpreter services Opens a new window (PDF).