Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.

If you are an AmeriHealth Caritas VIP Care (HMO-SNP) member:

Contact us by phone, mail, or email:

  • Phone
    1-866-533-5490 (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
  • Fax
    1-855-707-0847.
  • Email
    You can contact us by using our secure contact form.
  • Mail
    AmeriHealth Caritas VIP Care (HMO-SNP)
    Member Services
    P.O. Box 7139
    London, KY 40742-7139

If you are not an AmeriHealth Caritas VIP Care (HMO-SNP) member:

  • An AmeriHealth Caritas VIP Care (HMO-SNP) Customer Service representative will answer your questions. Call us toll-free at 1-855-241-3648 (TTY 711).
    • October 1 – March 31: 8 a.m. – 8 p.m., seven days a week.
    • April 1 – September 30: 8 a.m. – 8 p.m., Monday through Friday.

If you are a broker, call C.C.C. Broker Support at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

  • Phone:
    Call Provider Services at 1-800-521-6007, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
  • Email:
    VIPProviderComm@amerihealthcaritas.com

Recursos en Español

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-533-5490 (TTY 711).

Para informacion en Español, por favor llame al department de atencione al cliente de AmeriHealth Caritas VIP Care (HMO-SNP).

If English is not your first language, view our multi-language interpreter services Opens a new window (PDF).